FAQ

Frequently asked questions

How long does shipping take?

Orders are processed within 1-3 business days after payment is confirmed, excluding weekends and holidays. Once dispatched, U.S. delivery usually takes 3-5 business days. Delivery times may vary due to carrier delays, weather, holidays, or customs checks.

How much is shipping?

Free standard shipping is available on U.S. orders of $19.99 or more after discounts and before taxes. Orders below $19.99 ship for a flat $4.99.

Can I return my order?

Yes - you have 7 days after receiving your item to request a return. Items must be unopened, unused, in their original sealed packaging, and you will need the receipt or proof of purchase.

I opened a bag - can I still return it?

No. For food safety reasons we cannot accept returns or exchanges for opened, used, or consumed food products. This does not cover candy that arrived soft or broken - if that is the case, contact us within 7 days of delivery and we'll replace it.

My order arrived damaged or incorrect.

Email us at litafoodjellycandy@gmail.com within 7 days of delivery and we'll make it right - a replacement or a refund, whichever you prefer. Candy that arrived soft or broken counts too.

My candy arrived soft or broken.

Freeze-dried candy is light and delicate. Long transit and humid weather can soften it or break pieces in the bag. If yours arrives soft, crushed, or not the way it should be, email us at litafoodjellycandy@gmail.com within 7 days of delivery and we'll send you a fresh one.

When will I receive my refund?

Once we receive and inspect an eligible return, we will notify you. If approved, the refund is issued automatically to your original payment method within 10 business days. Your bank may need additional time to post it.

Where do you ship?

We currently ship to addresses within the United States.