Refund policy

Return and Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, in its original sealed packaging, and in the same condition that you received it. You will also need the receipt or proof of purchase.

Due to food safety reasons, we do not accept returns or exchanges for opened, used, or consumed food products.

To start a return, contact us at tanmingquan8@gmail.com. Returns must be approved before they are sent. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return may not be accepted.

Damages and order issues

Please inspect your order when it arrives and contact us within 7 days if the item is defective, damaged, or incorrect. We may request photos or other information so we can evaluate the issue and make it right.

Non-returnable items

We do not accept returns or refunds for opened, used, or consumed food products; change of mind; taste preference; an incorrect shipping address provided by the customer; products damaged after delivery; sale items; or gift cards.

Exchanges

Exchanges are considered only for unopened, unused products in their original sealed packaging and require prior approval. The fastest way to receive a different item is to return the eligible item after approval and place a separate order.

Refunds

We will notify you after we receive and inspect an eligible return. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at tanmingquan8@gmail.com.